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Technical Support Engineer - USA

Location:
Norcross, Georgia
Salary:
US$100000.00 - US$130000.00 per annum
Job Type:
Permanent
Date Posted:
18 days ago
Expiry Date:
16/01/2025
Job Ref:
BBBH116437_1733176986
Start Date:
02/12/2024
Contact:
Andrew Morales
Contact Email:
Andrew.Morales@xcede.com
Specialism:
QA & Testing

A top AI driven healthcare company is looking for a full-time, seasoned technical support engineer to join their growing technology team to service their Atlanta-based client. This person is responsible in ensuring smooth operation and swift resolution of any technical issues. This role is crucial for ensuring customer satisfaction and successfully deploying the firm's solutions. The ideal Tech Support Engineer should be customer-focused, proactive, and adept at solving technical problems under pressure.

 

Essential Qualifications

  • Familiarity with Linux environments, including experience with command-line interfaces (CLI) for efficient troubleshooting.
  • Understanding of networking fundamentals (TCP/IP, DNS, VPN, and firewall configurations).
  • Experience with remote troubleshooting tools (e.g., RDP, SSH, or VNC).
  • Basic scripting skills (Python, PowerShell, or Bash) to automate processes and troubleshoot effectively.

 

Desirable Qualifications

  • Experience with ITSM tools (e.g., Jira) for managing support tickets and workflows.
  • Proficiency in Python for scripting, automation, and data handling.
  • Familiarity with JavaScript and Vue.js frameworks, enabling effective troubleshooting and minor front-end customizations.

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Andrew Morales

Andrew Morales

Specialisms: Software, Financial Trading & Risk, Software Engineering & Architecture, Business Analysis, Project & Programme Management, QA & Testing
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