Senior Desktop Support

Senior Desktop Support Analyst - 4 days a week on-site in London

Are you a technical professional with a knack for scripting and automation? Join our dynamic Technology Operations team at a globally recognized financial institution, specializing in quantitative research and technology-driven solutions. We're seeking a Senior Desktop Support Analyst who thrives in a fast-paced, high-performance environment and has a strong command of PowerShell scripting for automating and optimizing IT processes.

Key Responsibilities:

• Provide 24x5 onsite support and remote assistance to a global user base of 500+ professionals.
• Participate in on-call weekend rotations to ensure seamless IT operations.
• Efficiently manage service requests and incidents, adhering to internal protocols and best practices.
• Collaborate with Level 2/3 internal and external teams to resolve complex issues.
• Monitor and proactively resolve service alerts using internal tools.
• Leverage PowerShell scripting to automate repetitive tasks, streamline workflows, and improve efficiency.
• Partner with cross-functional teams to develop and implement strategic technology solutions.
• Perform additional responsibilities as required to support the team's mission.

Your Expertise:

• Advanced proficiency in PowerShell scripting, with a track record of using it to automate tasks, manage systems, and solve complex IT challenges.
• Proficient in Microsoft ecosystem, including Windows 10, Windows Server 2012+, Office Suite, Office 365, Azure, OneDrive, DLP, and SharePoint.
• Advanced experience with Active Directory, Group Policy, remote access solutions, and software deployment.
• Strong hands-on expertise in desktop hardware installation, management, and troubleshooting.
• Relentless commitment to delivering excellent customer service.
• Proactive, self-motivated, and capable of working independently.
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent analytical, problem-solving, and interpersonal communication skills.

Nice-to-Have Skills:

• Experience in Python scripting or additional programming languages.
• Familiarity with network troubleshooting and Linux environments.
• A degree in Computer Science, Engineering, or equivalent experience.
• Demonstrated interest in learning and applying emerging technologies.