Customer Analyst

Are you a Customer Analyst with strong experience in loyalty analytics, a solid grasp of SQL and Tableau, and a track record of stakeholder management? Do you have a passion for understanding customer behavior and driving value through Customer Loyalty Programs?

Key Requirements:

• Customer Loyalty Experience: Proven experience working with customer loyalty data and analyzing customer retention, lifetime value (LTV), and other loyalty metrics.
• Analytical Expertise: Strong proficiency in SQL for data manipulation, querying, and analysis. Experience with Tableau for creating impactful dashboards and visualizations.
• Stakeholder Management: Ability to engage and communicate effectively with key stakeholders, translating complex data insights into actionable recommendations.
• Customer Lifetime Value (LTV): Deep understanding of LTV analysis and its application in optimizing customer retention and loyalty strategies.
• STEM Degree: A strong foundation in a STEM discipline (Science, Technology, Engineering, or Mathematics), providing a rigorous analytical mindset.
• Hybrid Working: Based in London with a hybrid working model, offering flexibility in a dynamic and collaborative environment.
• No Sponsorship Available: Candidates must have the right to work in the UK.

Responsibilities:

• Analyze and interpret customer loyalty data to help shape retention and engagement strategies.
• Develop and maintain Tableau dashboards to track loyalty performance, customer behavior, and key business metrics.
• Use SQL to extract, manipulate, and analyze data, providing insights into customer trends and program performance.
• Manage relationships with internal stakeholders to ensure data insights are aligned with business objectives.
• Provide actionable recommendations to improve customer lifetime value (LTV) and maximize loyalty program effectiveness.
• Help shape the overall strategy for customer loyalty and retention using data-driven insights.

What We Offer:

• Competitive salary range of £60,000 - £70,000, with an attractive bonus and benefits package.
• Hybrid working offering flexibility and a collaborative work environment in London.
• Opportunity to work on impactful customer loyalty programs in a fast-paced and dynamic team.
• No sponsorship is available, so candidates must have the right to work in the UK.

Please send me your CV to paul.culmer@xcede.com