Technical Customer Success Manager, Application Security

As a Senior Customer Success Manager, you will play a crucial role in ensuring customer satisfaction and success by:

• Serving as the primary contact to a subset of our enterprise customers.

• Provide 1st-line technical expertise on the Application Security posture management Platform, demonstrating in-depth knowledge and expertise to existing customers.

• Establish yourself as a trusted advisor and provide advice on platform adoption and best practices.

• Assist in effective onboarding and training processes of our SAAS platform.

• Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes.

• Proactively ensuring that customers realize the full value of their investment. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.

• Advocating for the customer's voice and feedback, actively influencing roadmap and product development.

• Troubleshooting and resolving basic technical issues impacting customers, ensuring smooth operation and seamless experiences.

• Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.

• Mentoring other team members, sharing your expertise and assisting in their professional development.

• Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.

Requirements

• 5+ years' experience specifically in any aspect of Application Security. ASPM background bonus.
• Strong project management and organization skills, enabling you to effectively plan and execute multiple customers simultaneously while maintaining a strong attention to detail.
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
• A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
• Prior experience collaborating with Development teams.
• Proficiency in scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments and bonus.
• Experience with programming or scripting languages and familiarity with APIs and web services.
• Prior experience working in a technology company in a technical customer-facing role is essential.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
• A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
• A clear and concise verbal and written communicator, capable of conveying complex information effectively.
• Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.

This role requires in-depth Application Security technical experience.

The role is hybrid with the expectation of working in the Boston office 2-3 days per week.

The office is located near South Station in Boston.